Privacy Policy
Keepwell Property Works ("Keepwell Property Works," "we," "our," or "us") respects your privacy and is committed to protecting the information you provide when you visit our website, request an estimate, call us, or communicate with us by text message, email, or social media.
This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
1. Information We Collect
We may collect the following information when you interact with Keepwell Property Works:
- Name
- Phone number
- Email address
- Property address
- Service request details
- Appointment or estimate information
- Communications you send to us by phone, text, website form, email, or social message
- Website usage information such as pages visited, referral sources, and general analytics data
2. How We Use Your Information
We use your information to:
- Respond to estimate requests and service inquiries
- Schedule, confirm, and complete services
- Send appointment reminders, estimate follow-ups, and service updates
- Provide customer support
- Improve our website, service process, and customer experience
- Maintain internal business records
- Request reviews or feedback after completed service
3. Text Messaging Privacy
If you provide your phone number and opt in to receive text messages from Keepwell Property Works, you agree to receive SMS messages related to:
- Estimate and quote follow-up
- Scheduling and appointment reminders
- Service updates
- Customer care responses
- Occasional promotional or seasonal service messages, if you separately consent to receive them
Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.
4. Sharing of Information
We do not sell your personal information.
We may use service providers that help us operate our business, such as website, phone, CRM, payment, automation, messaging, customer support, and analytics platforms, only as needed to support our operations.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Cookies and Analytics
Our website may use cookies, analytics, or similar technologies to understand how visitors use our site and to improve performance and user experience.
6. Data Security
We take reasonable administrative, technical, and organizational steps to protect your information. However, no method of transmission over the internet or electronic storage is guaranteed to be completely secure.
7. Your Choices
You may:
- Opt out of SMS messages at any time by replying STOP
- Request help by replying HELP or contacting us directly
- Contact us to update or correct your information
8. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.